Blank "Outlook Today" in Office 2013

Greetings,

I just noticed that "Outlook Today" in my Outlook 2013 install is blank.  

Install environment:  

Office 2013 connecting to Office 365 Enterprise

Windows 10 upgrade from Windows 7 Pro 64bit.

I have seen articles about uninstalling some kb patches, but I don't see that those patches are installed in my environment.

Any guidance would be helpful.

Thanks


August 19th, 2015 2:55pm

Hi,

As you upgraded from Windows 7 to Windows 10, have you created a new Outlook profile?

I've seen some threads that a corrupted profile may cause the issue, while in a new profile the Outlook Today appears as normal.

Regards,

Melon Chen

Forum Support

Free Windows Admin Tool Kit Click here and download it now
August 20th, 2015 1:30am

Hi,

Just checking in to see if the information was helpful. Please let us know if you would like further assistance.

Regards,

Melon Chen

Forum Support

August 24th, 2015 9:47pm

Hi,

I deleted and re-created my base profile, but that did not resolve the "blank" Outlook Today page in my install.

Chad

Free Windows Admin Tool Kit Click here and download it now
August 25th, 2015 10:48am

Hi,

Please right click on your Accout Name in the navigation pane, select "Data File Properties".

Under Home Page tab, make sure "Show home page by default for this folder" is selected. You can also try the "Restore Defaults" button and click OK.

Regards,

Melon Chen

Forum Support

August 26th, 2015 3:57am

Hi,

Please right click on your Accout Name in the navigation pane, select "Data File Properties".


What navigation pane?  Where in Outlook 2013 is the Data File Properties?

Thanks,

Free Windows Admin Tool Kit Click here and download it now
August 26th, 2015 11:58am

Hi,

Please check this image below:

Regards,

Melon Chen

Forum Support

August 26th, 2015 9:29pm

The Check box was set, but I reset it anyway.

I unchecked the box and restarted Outlook 2013, then I checked the box and hit the reset defaults, and restarted again.  Neither had any effect on Outlook Today's behavior.

Screen shot 1:Data Files Properties box

Screen shot of Outlook Today:

Blank Outlook today with email in the Inbox.

Free Windows Admin Tool Kit Click here and download it now
August 26th, 2015 10:51pm

Hi,

You can try a repair of Office from the Control Panel -> Programs and Features, check if this helps.

If the issue persists, please let me know your Office and Windows version, architecture, including the build number.

For example, Windows 7 64-bit, Office 2013 32-bit, Outlook 2013(15.0.4569.1503).

I've seen some users meet the issue recently, I want to collect the system information for further analysis.

Regards,

Melon Chen

Forum Support

August 27th, 2015 5:35am

Hi,

Any update?

Regards,

Melon Chen

Forum Support

Free Windows Admin Tool Kit Click here and download it now
September 1st, 2015 1:55am

Sorry,

Thought I already said this several times.

Windows 10 64bit

Office 2013 32 bit (15.0.4745.1000) MSO (15.0.4745.1000) Part of Microsoft Office 365 Pro Plus

September 1st, 2015 11:42am

I'm having the exact same issue with a user.

Windows 7 64 bit

Office 2013 32 Bit (part of Microsoft Office 365 Pro Plus)

Free Windows Admin Tool Kit Click here and download it now
September 1st, 2015 11:59am
Actually, it's Microsoft Office 365 E2
September 1st, 2015 12:45pm

I am having the same issue and have tried all the above recommendations. 

Windows 7 Professional 32-Bit

Outlook 2013 (15.0.4753.1002) MSO (15.0.4745.1000) 32-Bit

Part of Office Professional Plus 2013

Any help to get Outlook Today working again would be greatly appreciated!!

Free Windows Admin Tool Kit Click here and download it now
September 10th, 2015 4:08pm

I'm running the OS and apps that were originally installed and no upgrades have occurred for me.  This is - Win8.1 Pro on a Surface Pro 3 with MSO 2013. Out of the blue Outlook Today just stopped working and is "blank" as of about a week ago.  There were no new Outlook updates recently applied that I could back out and the few other relatively recent Windows updates are for other completely unrelated functions. 

To be clear - there have been no recent updates/changes to Outlook or Windows and I'm running the OS and apps that were installed originally with the device.

I've attempted to fix this by doing both on and offline "outlook repairs", turning the home page on and off, removing the associated dll entirely and then "repairing", as well as creating brand new Outlook profiles... Still, nothing "fills in the form" for Outlook Today.  I just see the form headings for Calendar, Tasks, and Messages - nothing under them at all.

Given this, my sense is that the htm form in the dll is working as it should other than either where it points to retrieve the various live data elements (calendar, tasks, messages, etc) and/or the variables used to identify these locations are themselves pointing to incorrect locations.

I've seen this specific problem in reports dating back for perhaps a half dozen years and in all sorts of combinations of Windows and versions of Outlook and can't believe there isn't some reasonable answer from MS as to what is happening and how to fix it.

I'd sure appreciate any feedback/assistance to fix this as soon as possible as I rely heavily on the summary view that Outlook Today provides.

Thanks.

September 11th, 2015 8:00am

I am having the same issue.  Did a quick repair / full repair / checked data file properties / home page box checked / restore default / nothing....

Win10.  

Worked for weeks after upgrading from 8.1 to 10. Then, one morning, nothing. 

Please advise. Though I do not use it often my OCD is killing me.  If it should work it needs to work :)

William Hill

Free Windows Admin Tool Kit Click here and download it now
September 12th, 2015 4:32am

This topic is archived. No further replies will be accepted.

Other recent topics Other recent topics